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With service our key means for differentiating ourselves in this very competitive market the team at Backbone is our key asset and strength. The success that we have is measured by our low churn rate and the high proportion new clients that are referred to us by our existing client base.

No matter how small or how large, whether they have been with Backbone for 6 years or 6 months, every client receives the same exceptional level of service and support. We aim to exceed your expectations on service and remain clear, concise and calm in pressurised situations.

One of the roles that we fulfil to our clients is to advise them on their network and technical strategy to ensure that it fits with delivery their overall business strategic direction. This role is ongoing and often reviewed annually (sometimes more frequently), but is usually most in depth when Backbone first starts managing a new client network.

     
 
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